Supplier complaints procedure

 

Existing or prospective suppliers should in the first instance address any complaint to the Contract or Technical contact whose name appears on the advert, Contract or Invitation to Tender. If this does not resolve the issue, or no individual can be identified, please send an email to:

Commercial Services (marked urgent for the attention of the Head of Commercial Services)

Commercial.services@dounreay.com

Or write to:

Joe Kane
DSRL
Head of Commercial
D2003
Dounreay
Thurso
KW14 7TZ

Your complaint will be acknowledged within 2 working days, and we will endeavour to investigate the complaint and reply within 20 working days or respond with the date when we expect to reply, giving reasons for the delay.

You must provide your name and address, but we will keep this confidential if you request that we do so, and give your reasons.

Please indicate the nature of your complaint and any relevant circumstances and references.


Please note this route should not be used for contractual disputes, which must follow the dispute resolution procedure stated in the relevant contract.

 

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